The demographic mix within the twenty-first century workplace has consequently become much more divers. In the past, organizations ignored the impact that diversity had on the attitudes and behavior of employees. At first, organizations attempted to handle these new groups through assimilation. People were expected to fit in. Equal treatment at the workplace meant the same treatment for each employee; individual differences were ignored. Consequently, assimilation often resulted in pressure to conform, exclusion and isolation, and reinforcement of the dominant group values. The problem became compounded as the number of diverse groups within the organization increased.

The failure to deal effectively with the diversity issue can hinder competitive advantage. For instance, firms choosing to do business as usual have been plagued with a high turnover among nontraditional employees, low morale within the organization, under-utilization of employee skills, numerous inter-group conflicts, low productivity, and an inability to attract new workers. On the other hand, if diversity is dealt with effectively, competitive advantage can be enhanced. For instance, companies that value diversity can attract a larger and better pool of applicants than companies which limit themselves to a traditional workforce.

Accommodating the needs of the diverse workforce is more important to organizations now than ever before. When properly managed, such cultural diversity can represent a key strategic advantage. Diversity in age, gender, race, and viewpoint can offer organizations a number of benefits including additional knowledge, creative ideas and insights to aid in problem solving, enhanced product positioning, better development of strategic plans and objectives, and fresh opinions. These diverse workers can bring original ideas and approaches to the workplace that can help a firm target its products and services to a marketplace that is becoming more and more diverse.

Our diversity training acts on these key areas and after training participants should be able to-

• Explain the challenges and remedies for stereotyping in the workplace.
• Work independently and cohesively within a diverse group.
• Understand the basic requirements and aspects of a diverse workplace.
• Identify and explain the basic behavioral styles and their benefits.
• Describe a model of feedback, communication, and listening.
• Explain the importance of body language in the listening process.
• Demonstrate techniques for better listening skills when dealing with challenging speakers.
• Develop an action plan to improve communication skills.

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