The aim of this one day module is to provide your staff with the necessary skills and competencies to cope with the pressures of dealing with internal and external telephone calls efficiently and effectively.

This in depth training program deals with the principles and processes needed for providing exceptional customer service in a practical manner.

After the completion of the course participants should be able to-

• Recognize the need to deliver quality customer service and realize the importance of presenting a professional image
• Develop a greater understanding of customer expectations and know how to evaluate overall customer satisfaction
• Understand how to establish customer needs by using questioning techniques
• Appreciate the importance of returning calls, keeping appointments and meeting deadlines
• Acknowledge customer concerns, problems or complaints and treating them seriously,
• Understand the value of the telephone as a sales tool
• Identify the nature of calls received by the company and to be able to address common queries
• Know the importance of maintaining regular customer contact
• Understand customer database management systems

To know more about our services please fill in the contact form or mail us at info@greycarpet.com