E-mail has generally been used as an informal means of communication. However, as it becomes increasingly popular in the job application process, students need to take time to think through the content of their e-mail and address the message that they might be sending to employers. An e-mail to an employer should never just say “see attached.” The receiver may not even open the attachment. Although employers don’t always read an entire cover letter the first time, they do expect the writer to take time to include the necessary information in an appropriate way.

The following rules should be used for e-mail when writing or responding to: potential employers, co-workers, colleagues, business members, and college staff or personnel. You will be taken seriously, and will often be given more credibility.

• Common mistakes are:
• Using emoticons
• Being too informal
• Misspellings and poor grammar
• No capitalization, and
• Spelling words the way they sound.

After completion of the training participants should be able to:

• Reducing email overload and stress
• Explain instances when sending email is necessary and appropriate
• Planning and prioritizing – learn how to process 100 emails in an hour
• Identify occasions when sending or retrieving email is unacceptable
• Getting the response you want
• Understand items they should never send electronically from their workplace
• Create an email subject line that accurately describes the content of the message
• Consider the visual components that enhance an email message and make for easy reading
• Determine who should and should not receive copies of emails
• Know what to do when emails misfire and reach the wrong people
• Understanding email and the risks Develop a personal action plan to improve their email skills at work

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