The term conflict refers to perceived incompatibilities resulting typically from some form of interference or opposition. Conflict management, then, is the employment of strategies to correct these perceived differences in a positive manner.

For many decades, managers had been taught to view conflict as a negative force. However, conflict may actually be either functional or dysfunctional. Whereas dysfunctional conflict is destructive and leads to decreased productivity, functional conflict may actually encourage greater work effort and help task performance.

Our Conflict Resolution training program is designed to build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner, which can be beneficial to all parties involved. By answering the basic questions, logical strategies for solving conflicts have been defined. Examples and virtual scenarios are used to clearly illustrate of them.

After the course completion participants should be able to

• Defining social conflicts
• The emergence of conflicts
• The stages of conflict
• The actors in conflict resolution
• How to analyze the factors that matter most in solving a conflict
• How to choose the appropriate strategy based on a logical win/lose formula
• The benefits and limitations of each strategy

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